Accessibility
Our Accessibility Commitment
Accessibility at Barclays means we ensure that we provide products, services and environments that work for everyone, regardless of their abilities or disabilities. This extends to how we design and develop digital services – ensuring we provide a great experience for a greater number of people.
Barclays is serious and committed to disability inclusion and accessibility so that our digital services and workplace tools are easy to see, hear, understand and interact with for everyone, including customers and colleagues with disabilities.
We strive to design and deliver all digital services to conform with the requirements set out in the Web Content Accessibility Guidelines (WCAG) 2.2 AA level and EN 301 549. We continuously work towards improving the user experience for everyone. We recognise that supporting access for all is not only a moral imperative but also a commercial opportunity for ourselves and many of our corporate clients.
Our goal is that visitors to our digital platforms should be able to:
- navigate content using a keyboard or assistive technology
- read content with personalised colours, contrast levels or fonts
- zoom in and/or resize text
- understand important graphical content however they choose to access it
- listen and navigate content using text-to-speech screen reader software
We ensure that text is clear and easy to understand. We ensure that our designs are consistent and easy to follow.
Accessible Services and Support
Barclays offers a range of accessible services and support for customers and clients. Dedicated accessibility information is available at:
- Barclays UK Retail & Business Banking
- Barclays Corporate Banking
- Barclaycard Personal Credit Card Services UK
- Barclaycard Business Credit Card Services UK
- Barclays Wealth
- Barclays US
Adjust your device
AbilityNet has advice on making your device easier to use, if you have a disability.
Working with our Suppliers
We also share our accessibility standards, useful resources and guides with suppliers. Visit Barclays Supplier Accessibility
Accessibility feedback
We value your feedback and are constantly striving to improve the accessibility of our websites, apps and digital platforms.
If you have accessibility feedback or queries, please contact us.
Thank you for helping us make our digital services accessible to everyone.
Accessibility Statements and Regulatory Disclosures
We periodically conduct accessibility reviews of our websites to evaluate their compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. In line with regulations related to digital accessibility, we regularly update and publish accessibility statements of our key digital platforms – detailing their conformance status and any known limitations. We also publish other regulatory disclosures relating to accessibility.