Customer service and engagement

Customer service

We look after millions of customers worldwide. We want to show them how much we value them by giving them an extraordinary experience every time.

Customer obsession is right at the heart of Barclays. But if there’s one team where this really stands out, it’s Customer Service. We get to know our customers: we hear their stories, ambitions and ideas – and then we support them to make them a reality. We’re there for people however and whenever they need us, in a way that feels personal. And we’ll always go above and beyond for our customers, whatever life brings.

At Barclays, you’ll be part of a connected, values-driven community. One where people are empowered to build their skills, confidence and knowledge; to drive their own development. After all, it’s in our very nature to help others, so we’ll always make sure our people have everything they need to flourish.

We also recognise and celebrate the individual experience people bring, and we genuinely welcome all backgrounds, perspectives and ideas. This is a place where everyone can belong, and we make sure all voices are heard – especially when it comes to growing as people and professionals.

Job areas

Key locations

  • Sunderland

    Our flagship site, Doxford Park, is easily accessible and has two modern and well-equipped buildings, ‘Tyne’ house and ‘Wear’ house. It’s situated at the A19/A690 interchange and buses stop in the centre of the site. It’s a great place to work with plenty of facilities, including a discounted gym and even a Personal Banker who visits the site regularly to assist all employees with their banking.

    Over 1,700 Barclays colleagues work in Sunderland. Teams based there include Outbound, Premier Banking, Central Telephony, Lending Specialists and Barclays Business Telephony.

  • Jersey

    Jersey has played a key role in our operations for nearly 100 years, and we’re dedicated to keeping it that way. Our Jersey contact centre offers many different roles, all of them essential to our ability to provide a quality service to Jersey businesses. You could work in a customer services role, such as Essential Banking and Moment Banking, or a Technical Expert role, supporting a customer-facing team.

    As a Barclays colleague, you’ll get plenty of opportunities to develop your career - starting from the first day of your tailored induction programme. We promote flexible working, helping you succeed in your career while managing other responsibilities.

  • Liverpool

    Our Liverpool contact centre is close to Liverpool City Centre. It’s easy to get there: Wavertree station and several bus links are within walking distance, and there’s also a free and secure car park. Our colleague survey tells us how much people enjoy working there: it’s a vibrant place, with a strong focus on giving back to the local community through regular charity and social events. The site includes a staff restaurant, a latte lounge and decked garden areas for the summer.

    Teams based at the Liverpool Contact Centre include Customer Relations, Barclays Direct Investment & Protection, Telephony and Lending Specialists. They get a visit from a dedicated Personal Banker once a week, helping them make the best of their finances.

  • Northampton
    Northampton office

    Northampton is a key strategic hub, and home to a community of over 3,000 talented people, who come together to explore, discover and innovate.

    You’ll find our brilliant Barclays minds in our lakeside office, built in 1996. It’s not only environmentally friendly, but also people-friendly too. Here, we encourage wellbeing – from mental health to healthy living to health awareness. And we also get involved in a variety of good causes including the Prince's Trust and local charities. With many on-site facilities too, there’s everything you need to thrive on a personal and professional level.

  • Manchester

    Manchester is one of the most exciting cities to live and work in the UK. It’s a vibrant, energetic place – an important centre of gravity for business and technology, with a thriving cultural life and its own unique identity. It’s also a place where every function of the Barclays organisation is represented and is the biggest community of UK Barclays colleagues (over 1500) outside of Canary Wharf in London. From colleagues serving customers in our branch network or contact centres, to technical experts developing our digital products at our Radbroke campus.

    Our central Manchester offices are right at the heart of the action in Spinningfields and Piccadilly place – these are hubs for all of our operations in the region, places where colleagues from across the Manchester area come together in an atmosphere of community and collaboration.

  • Glasgow

    Barclays Glasgow is at the heart of our business in Scotland, and a site of strategic importance. We have been in Scotland for 250 years, and our significance has never been as important as it is today: we’re recognised as a centre of excellence.

    It’s the focus for a national team of 2,500 people that offers the latest technology and a superb working environment. The vibrant and buzzing city of Glasgow offers endless opportunities to enjoy life outside the office. From major exhibitions to festivals, you’ll find the best of culture, food, sport, art and entertainment. 

  • Americas
    Barclays Wilmington

    Henderson, Wilmington

    This is where great minds meet to build careers full of scope, variety and reward. Colleagues based in our Henderson, Nevada and Wilmington, Delaware contact centres help us to find banking solutions to today’s demands – and answer tomorrow’s biggest questions. It’s how, together, we’re redefining the meaning of excellent customer support in finance for 10 million customers in the US.

  • India

    Barclays in India delivers operational excellence, game-changing innovation and outstanding customer experience. Our Mumbai and Noida offices are a huge part of that, and Barclays’ culture pushes colleagues to solve problems and create opportunities for countless people. 

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