Customer service and engagement

Customer service and engagement

We look after millions of customers worldwide. We want to show them how much we value them by giving them an extraordinary experience every time.

However we connect with our customers – from completing simple transactions to offering specialist advice – the customer service and engagement colleagues who work in our branches and contact centres take centre stage. We support them to create relationships, build trust and prove that we care.

We offer our colleagues excellent training, development and leadership, plus the technology and digital skills to provide outstanding customer service. We value their passion, support them to do the right thing, and aim to motivate them to do more, and go further for the customer, than ever before.

Job areas

Key locations

  • Coventry

    Our Coventry contact centre is at Westwood Business Park. Many different teams work there, with colleagues ranging from Fraud Analysts and Complaint Agents to Specialist Dispute Advisors. The office is open during the evenings and at weekends, with flexible working patterns available for both full and part-time roles.

    It’s only a 15-minute drive outside of the city centre, with a large multi-storey car park on site. It also has great public transport links: there are reliable and regular bus routes that stop in front of the park, and Canley train station is only five minutes away. There are excellent facilities for colleagues: it’s within walking distance of a nursery, a subsidised gym and a great selection of shops and restaurants.

  • Sunderland

    Our flagship site, Doxford Park, is easily accessible and has two modern and well-equipped buildings, ‘Tyne’ house and ‘Wear’ house. It’s situated at the A19/A690 interchange and buses stop in the centre of the site. It’s a great place to work with plenty of facilities, including a discounted gym and even a Personal Banker who visits the site regularly to assist all employees with their banking.

    Over 1,700 Barclays colleagues work in Sunderland. Teams based there include Outbound, Premier Banking, Central Telephony, Lending Specialists and Barclays Business Telephony.

  • Jersey

    Jersey has played a key role in our operations for nearly 100 years, and we’re dedicated to keeping it that way. Our Jersey contact centre offers many different roles, all of them essential to our ability to provide a quality service to Jersey businesses. You could work in a customer services role, such as Essential Banking and Moment Banking, or a Technical Expert role, supporting a customer-facing team.

    As a Barclays colleague, you’ll get plenty of opportunities to develop your career - starting from the first day of your tailored induction programme. We promote flexible working, helping you succeed in your career while managing other responsibilities.

  • Liverpool

    Our Liverpool contact centre is close to Liverpool City Centre. It’s easy to get there: Wavertree station and several bus links are within walking distance, and there’s also a free and secure car park. Our colleague survey tells us how much people enjoy working there: it’s a vibrant place, with a strong focus on giving back to the local community through regular charity and social events. The site includes a staff restaurant, a latte lounge and decked garden areas for the summer.

    Teams based at the Liverpool Contact Centre include Customer Relations, Barclays Direct Investment & Protection, Telephony and Lending Specialists. They get a visit from a dedicated Personal Banker once a week, helping them make the best of their finances.

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