The skills you gain when working in a contact centre

The skills you gain when working in a contact centre

At Barclays we have some of the best contact centres in the country.

In Sunderland we’ve won awards for being the call centre of the year and the contact centre in Liverpool is leading the way in terms of digital retail banking.

As well as all the great benefits and people you’ll meet, you’ll gain a lot of transferable skills when you work in one of our contact centres.

Expert knowledge

We provide our employees with all the knowledge they need to be successful, and our training doesn’t stop a few days after you start your job. We have a continuous training programme so if at any point you ever feel like there is something you’d like to improve on , the team at Barclays will make sure you receive more training in that area. Barclays have a number of online courses that allow staff to acquire new skills at a time that is convenient for them.

Ability to learn new skills quickly

Products and services change constantly, and even though the basics may remain the same, Barclays employees will need to be on top of everything.  Call centres have a lot of processes and by working here you will be skilled in picking up new things very quickly.

IT/Tech skills

Contact centre employees at Barclays use computers, email and internal IT systems on a daily basis. And our contact centres in Sunderland and Liverpool have seen an increase in the use of technology over the past few years. All our employees are trained in how to use the innovative technology we have in place to make customers and colleagues’ lives easier. As well as web chat, the Sunderland contact centre introduced video banking for its premier customers, a new concept allowing customers to interact face-to-face with a Barclays colleague through their computer, tablet or smartphone, 24 hours a day.


Communication is a skill that you’ll definitely have mastered after a few months in a call centre. You’ll be able to deal with people from different walks of life, become a great listener, and an even better conversationalist!

If you want to gain any of the skills mentioned above, or you think you have some of them already, then apply for the exciting roles we currently have available in Liverpool, Coventry and Sunderland.