Our people and stories
Citizenship is a fundamental part of how Barclays is changing to become the bank of choice
Barclays' employees are an important part of how we deliver our Shared Growth Ambition.
Whether helping to develop products and services that create a positive societal impact and a commercial return, or helping customers and communities gain financial, digital or employability skills, everyone within our business has a role to play in sharing their time, skills and expertise.
Employees become Digital Eagles – helping others to gain online confidence, they mentor and coach entrepreneurs to grow their businesses, they design innovative products and services delivering societal impact and they volunteer their time and skills to support others.
To find out more of this in practice, follow Barclays graduate Elizabeth as she blogs about her work supporting non-profits to capacity build and develop financial management strategies.
Citizenship is one of the ways in which we live our Purpose and Values at Barclays. It is a critical part of changing to become the bank of choice.
Our Purpose – to help people achieve their ambitions – in the right way, and our Values – Respect, Integrity, Service, Excellence and Stewardship – drive everything that we do.
Barclays' annual Citizenship Awards recognise the incredible examples of Citizenship driven by our employees across the world, each and every day and celebrate Barclays employees whose contributions are helping Barclays play a positive role in society.
Barclays is a business built on our people and we are proud of the exceptional contributions that our extraordinary people make to bring to life our Citizenship ambitions. The Citizenship Awards recognise and celebrate Barclays’ employees who go above and beyond in their commitments to exemplify what Citizenship means at Barclays.
Volunteering time and skills
We respect and support our employees’ choice to support causes they care about, and give time during working hours, as well as grants, to support the volunteering activities that are important to them throughout the year.
Barclays' flagship annual ‘Make a Difference’ volunteering campaign takes place in October each year, This campaign encourages employees to give time and skills – to help deliver the Shared Growth Ambition in the communities we live and work in.
Many employees choose to raise money for their favourite charities and community organisations. Our Matched Fundraising programme means Barclays matches what employees raise, up to £1,000 or local equivalent once each year.
Barclays supports employees in the UK who wish to make regular contributions to charities and community organisations through the Payroll Giving and Pennies from Heaven programmes.
- Payroll Giving is a tax-efficient way to regularly give to charity and Barclays matches contributions up to £750 per employee each year
- Pennies from Heaven allows UK employees to donate from their salary each month to nominated charities.
Barclays Citizenship Awards
In 2018, we received over 550 nominations for the Citizenship Awards, celebrating the vast and outstanding Citizenship work of our employees and their contributions, not just to our customers and clients, but in helping to find ways in which to drive economic, environmental and social prosperity.
Access to financing
Azure Power team | Mumbai, India
The team helped Azure Power raise ~$500 million from green bonds to finance solar power projects, contributing to India’s goal to move towards 40% electricity generation from non-fossil sources by 2030.
Azure Power is a leading solar power producer in India with whom Barclays has formed a strong relationship, having advised them on a Private Placement in 2015 and US IPO in 2016. In July 2017, the team helped them raise ~$500 million from green bonds from a global investor base. The transaction helped finance Azure Power’s existing and future eligible sustainable solar power projects, whilst optimising financial costs and diversifying sources of funding.
The deal won Best High Yield Bond deal from Global Capital Asia Regional Capital Markets, and has helped establish Barclays position as a leader in raising capital for companies who are creating a positive environmental impact through the products they develop.
Access to financial and digital empowerment
Fraud Fighter Development team | Northampton & London, UK
The team developed a digital interactive ‘Fraud Fighter’ tool which has helped over 150,000 customers understand how they are vulnerable to fraud and what they can do to protect themselves.
Digital fraud is growing and 73% of customers report they need to do more to protect themselves but don’t know what. In response, the Marketing and Fraud Prevention teams worked together to research the problem and developed a digital interactive tool to help customers.
The resulting Fraud Fighter tool gives personalised fraud prevention tips and an overall ‘fraud safe’ score.
The team used direct customer channels to reach their customer base, as well as Facebook to reach beyond that. The campaign has, to date, reached 25m people and is continuing to empower customers, from better understanding credit to paying off their balance sooner.
Access to employment
Team CXWorks | Henderson, NV, US
Barclaycard has partnered with The Prince’s Trust, volunteering on the ‘Together with Team’ programme to give hard-to-reach young people the confidence, skills and opportunities they need to move into education, employment and training.
In Nevada, almost 10% of young adults aged 16-24 are unemployed. Tech Impact provides workforce development programmes to disadvantaged youths in Wilmington, DE and Las Vegas, NV. Working with Tech Impact, Barclays colleagues created a curriculum for call centre training to establish a hiring pipeline in Nevada. The curriculum focuses on customer service skills and provides mentor support.
37 students have graduated from the programme and 80% have received at least one job offer within 30 days of graduation. There are seven CXWorks graduates now working at Barclays, Nevada. Recognition for the programme has been received by the Governor of Nevada, the Mayor of Las Vegas and the Las Vegas City Council.
Colleagues in the community, team
Beginning with Children Mentoring team | New York, NY, US
The Beginning with Children Mentoring programme is designed to support the personal, social, academic and career growth of high school students. Mentoring relationships with Barclays volunteers have been successfully established, dedicated to helping students achieve their full potential.
The programme, now in its ninth year, has helped over 75 students from Brooklyn to graduate from high school and enrol into college, 85% of whom are from low-income families. As higher education remains the most effective vehicle to socio-economic mobility, the programme aims to break the cycle of poverty through mentoring support.
It gives students a mentor who can teach them about available opportunities and assist them in overcoming the obstacles that stand in the way of them becoming the next generation of professionals.
The programme has achieved remarkable success year on year. In 2017, 100% of the students supported graduated from high school and 100% enrolled into college. The mentoring programme also provides opportunities for Barclays colleagues to network across departments.
Colleagues in the community, individual
Sumita Patnaik | Wilmington, DE, US
In 2001, Sumita Patnaik, along with her cousin, started Twinkle Academy, a school in the rural village of Kalan, India. The school has grown from three children to 170 in this time, with the first class of seniors soon to graduate. This has had a huge impact on the community and the education of its children.
Kalan is 200 miles from the nearest city and when Twinkle Academy was founded none of the children in the village attended school. A key challenge faced by Sumita was that parents were reluctant to send their children to school which would result in loss of earnings to support the family.
Sumita had to teach the villagers about the value of education to entice parents to send their children.
The school, affiliated with India’s CBSE school system, is free and runs completely on funds raised and donated. Students are provided with uniforms, meals, books and transportation. Sumita has held a variety of fundraisers and takes advantage of Barclays Matched Fundraising programme. Every year, colleagues in Sumita’s department donate school supplies. Thanks to Sumita’s efforts, 65% of village children now attend school.