Supporting our customers and clients impacted by coronavirus (COVID-19)

02 July 2021

During this period, we understand that many customers and clients are experiencing a range of difficulties, whether that’s customers making repayments on their mortgage or clients experiencing challenges with cash flow and beyond.

Across the UK, Barclays is helping with access to finance and wider support. We are proactively contacting businesses and notifying customers to help them navigate the challenges and uncertainty generated by coronavirus (COVID-19).


Personal customer support

We are here to help you manage your money, and are constantly looking at ways to make things easier.

New support includes:

Business customer support

We are here to help businesses through this challenging time – in whatever way we can.

New support includes:

Corporate client support

Our relationship teams are ready to provide support to clients facing  challenges to their operations.

New support includes:


Barclays COVID-19 Community Aid Package

Launched in April, this fund will provide £100 million to charities working to support vulnerable people impacted by COVID-19, and to alleviate the associated social and economic hardship caused by the crisis.

Jes Staley, Group CEO

We have been doing all we can to look after our customers, clients, and colleagues through this crisis. We want to do more to back the communities in which we live and work and that’s why we’ve launched this community aid package, working with charity partners here in the UK and around the world to deliver help where it’s needed most.

Jes Staley

Barclays Group CEO

Backing UK businesses through COVID-19

Across the country, Barclays colleagues are working flat out to support businesses through these uncertain times, getting appropriate funding to those that need it, and offering broader support to help them deal with the impact of COVID-19.  Our case study hub page includes just some of the ways we’re helping local businesses through this period and beyond.




1 We’re offering free banking and overdrafts to all our business customers with an annual turnover of up to £250k. After 12 June 2020, your normal charges and fees will apply. We’ll debit these from your account from August 2020.
2 Lines are open Monday to Friday, 8am to 8pm (except bank holidays). Calls to 0800 numbers are free from a UK landline and international calls are charged at local rate, mobile costs may vary – please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes.