Digital Wings
Helping people gain digital skills through a gamified and engaging online learning platform
Access to financial & digital empowerment
Enhancing access for millions
Our commitment:
Enhance financial and digital empowerment for millions of individuals and small businesses.
Inclusive financial systems are crucial to achieving economic and societal progress. Empowering customers and communities to overcome barriers to access such as, lack of or impaired credit history, low income, low financial literacy and physical factors such as disability, or an inability to access digital services is crucial for both society and our business’ success.
Society is facing a digital revolution which is rapidly changing the way we interact with each other – both as consumers and businesses. No individual or business will be untouched by these changes. For those who recognise the need to take advantage of this new world it is straightforward, but for others it can be bewildering. Barclays is on a mission to help customers and non-customers to embrace the new digital revolution, through support and education – whatever their age. We will help people move forward.
We will improve access to financial services, including developing targeted products and services for individuals and small businesses. We will also provide digital skills tools and support, as well as the right money management support, prompts and tools to help empower our customers and communities.
In numbers
49-64% of householders in the UK hold some form of unsecured credit
Source: Wealth and Assets Survey in Rowlingson, K. & McKay, S., 2014. Financial Inclusion: Annual monitoring report 2014, Birmingham: University of Birmingham.; YouGov poll in BIS, 2010. Over-indebtedness in Britain: second follow-up report, London: Department for Business, Innovation and Skills; NMG survey in Bank of England, 2013. The Financial Position of British Households: Evidence from the 2013 NMG Consulting survey, London: Bank of England.
45 million people have no credit score and cannot access mainstream credit in the US
Source: Consumer Financial Protection Bureau (US) – Credit Invisibles, May 2015
1.7 billion people globally own mobile phones but don’t have access to financial services
Source: World Bank
Digital empowerment
Digital Eagles
Helping people of all ages gain digital skills through face to face support: in-branch as well as through Tea and Teach and Code Playground sessions
Financial empowerment
Financial Wings
A fun online learning platform, helping people build the knowledge and confidence to bolster their financial health across budgeting, planning for financial goals and addressing money worries
Barclaycard Money Worries
Helping empower people with money worries to take control of their finances. Eleven stories explore how Barclaycard has helped people who may be in similar situations
Barclays Money Skills
Money Skills is designed to support school children, teachers, youth workers and other practitioners working with individuals aged between 16 and 25 to develop practical money management skills
Fraud awareness
Barclays is always working behind the scenes to protect customers from fraud. These pages give customers further advice on protecting themselves against fraud
Accessible services
Helping everyone gain access to our products and services is essential. From sign language call centres to ‘talking’ ATMs, find out more about some of the additional support available:
Further information
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With fraud and cybersecurity breaches costing a business on average £36,500, the price of ignoring this issue can become costly. At Barclays we are committed to providing our clients with the information they need to combat these threats.
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This independent report was commissioned by Barclays to engage consumer groups in the debate about Open Banking and explore their views on the topic. Published Jan 2017.
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Research from our accessibility team
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Why organisations cannot afford to ignore the financial health of their employees