Key ESG themes

Banks play a key role in connecting the providers and users of capital. Barclays recognises this role in serving society, and our success as a business has always been inextricably linked to the progress of the people, communities and businesses that we serve. As society’s expectations of businesses continue to evolve, we aim to stay ahead of those expectations. It is by focusing on our core products and services, and our relationships that we can make the greatest positive impact.

So as we move forward into 2021, our Sustainability and Citizenship work will continue to align with our Purpose, and will go further towards improving the positive social and environmental impact of the business we do every day.

Climate change

Banks have an important role to play in ensuring the world’s energy needs are met while helping to limit the threat that climate change poses to people and to the natural environment. See the Climate Change statement (PDF 312KB) and Supporting a sustainable and inclusive economy  for further information on green financing and climate related risk management. The 2020 ESG Report (PDF 5.97MB) includes an update on our response to the Taskforce for Climate-related Financial Disclosures (TCFD).

Diversity and inclusion

Barclays ensures that employees of all backgrounds are treated equally and contribute fully to our vision and goal.

Human rights

As a global business, we have a clear responsibility to respect and uphold human rights. We aim to operate in accordance with the Universal Declaration of Human Rights as well as other international standards, including the Organisation for Economic Cooperation and Development (OECD) Guidelines for Multinational Enterprises and International Labour Organization (ILO) Core Conventions.

Supply chain

Barclays must effectively manage, monitor and mitigate risks in our supply chain. With that in mind, key risks in delivering goods and services to Barclays have been identified along with a set of control obligations which we expect suppliers to our organisation to adhere to.


Our commitment to being a responsible business includes ensuring we conduct ourselves in line with our code of conduct – The Barclays Way, ensuring that we treat our customers fairly and that the products and services we deliver are transparent and responsible, improving customer experiences, ensuring we operate in line with relevant laws and regulations including those applicable to financial crime, and ensuring we safeguard the data which has been entrusted to us.

ESG governance

We continue to strengthen the integration of social and environmental issues into our business. The Barclays PLC Board assumed responsibility for these matters from the former Board Reputation Committee during 2019, demonstrating the growing strategic importance of these issues.