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Progress highlights

Progress highlights

We present highlights of our ESG performance across our five focus areas and report our progress against our Sustainability and Citizenship Commitments set in 2019.

Supporting a sustainable and inclusive economy

social and environmental financing
UK SME lending

Managing social and environmental impacts

scope 1 and 2 carbon emissions reduction against 2018 baseline
transactions subjuect to environmental and social risk

Running a responsible business

Barclays UK net promoter score
Barclays UK complaints excluding PPI

Our people and culture

I'd recommend Barclays as a good place to work
Females at MD and Director level

Investing in our communities

LifeSkills number of people upskilled
Connect with Work number of people placed