Progress highlights

Progress highlights

We present highlights of our ESG performance across our five focus areas and report our progress against our Sustainability and Citizenship Commitments set in 2019.

Making growth ‘green’, sustainable and inclusive

social and environmental financing
UK SME lending

Managing our social and environmental impacts

scope 1 and 2 carbon emissions reduction against 2018 baseline
transactions subjuect to environmental and social risk

Running a responsible business

Barclays UK net promoter score
Barclays UK complaints excluding PPI

Our people and culture

I'd recommend Barclays as a good place to work
Females at MD and Director level

Investing in our communities

LifeSkills number of people upskilled
Connect with Work number of people placed