Our people and culture
We believe that the culture of Barclays is built and shaped by the thousands of professionals around the world who serve our customers and clients with a shared Purpose and Values.
Our people make a critical difference to our success, and our investment in them protects and strengthens our culture.
Hiring and developing talent for the future
We continue to focus on hiring people with the skills that will help us accelerate the digital transformation of our organisation, as well as adapt more quickly to the changing needs of our customers and clients.
People with different perspectives and life experiences make our organisation stronger. We are committed to attracting, developing and retaining a diverse and inclusive workforce, and providing equal opportunities.
A wide range of development opportunities are available to help all our people build their career, delivered both in-person and through our new digital learning platform, Learning Lab, which is making development more available than ever.
Our regular colleague survey formally captures the views of all our people and is a key part of how we track colleague engagement. Our overall engagement score increased to 83% in 2020 (2019: 77%). 87% of our colleagues would recommend Barclays as a good place to work (2019: 80%). 77% of colleagues told us they have the work tools and resources needed to achieve excellent performance, up 21 percentage points on last year. We saw a one percentage point drop to 78% this year in the number of colleagues who feel it is safe to speak up.
The results from the survey are an important part of the conversations our leaders have about how we run the business, and it’s a specific focus for our Executive Committee and our Board.
We make sure we’re regularly keeping everyone up to date on the strategy, performance and progress of the organisation through a strategically-coordinated, multichannel approach across a combination of leader-led engagement, and digital and print communication, including blogs, vlogs and podcasts.
We also engage with our people collectively through a strong and effective partnership with Unite, as well as the Barclays Group European Forum, which represents all colleagues within the European Union.
Our people policies
We shape the culture of our organisation is through our people policies. Our policies are designed to provide equal opportunities and create an inclusive culture, in line with our values and in support of our long-term success.
Policies reflect relevant employment law, including the provisions of the Universal Declaration of Human Rights and ILO Declaration on Fundamental Principles and Rights at Work.
We are committed to paying our people fairly and equitably relative to their role, skills, experience and performance – in a way that balances the needs of all our stakeholders. That means our remuneration policies reward sustainable performance that’s in line with our Purpose and Values, as well as our risk expectations
Building a supportive culture
Diversity of thought and experience works best when everyone feels included. People who feel they can be themselves at work are happier and more productive, so we believe that creating an inclusive and diverse culture isn’t just the right thing to do, but is also best for our business.
We focus on five areas: disability, gender, LGBT+, multicultural, and multigenerational. Each of these is represented and championed by a senior leader, and embedded deeply into the organisation through colleague networks organised by our people and funded by Barclays.
We track the ever-changing composition of our people through online dashboards, to make sure that our senior leaders understand the diverse makeup and needs of the organisation they lead. We’re also an inaugural signatory of the UK’s Race at Work Charter.
Read more here.
Our 2020 ESG Report
Barclays recognises that the focus on the societal impact of businesses and performance on wider Environmental, Social and Governance (ESG) factors has increased in recent years, with growing interest from a range of stakeholders including investors, clients, policy makers and regulators.