Personal customer support
We are here to help customers manage their money, and are constantly looking at ways to make things easier.
New support includes:
Customers with Residential and Buy-to-Let mortgages might be eligible for a payment holiday of up to three months.
Customers can also switch from ‘capital repayment’ to ‘interest only’ mortgages for up to 12-months.
A three-month moratorium on repossessions started on 19 March.
Personal mortgage customers may be eligible to extend their mortgage offer by up to an extra six months if their purchase has been delayed by coronavirus.
Customers affected by coronavirus may be eligible for a Barclaycard payment holiday. This means they won’t need to make their usual payments for up to three months and their credit score won’t be affected.
An increased contactless limit of £45 will allow more customers to make payments without touching card terminals or handling cash.
Customers facing financial hardship could be eligible for temporary credit limit increases. No late payment and cash advance fees will be charged for the next 90 days. (starting 19 March)
- Barclays Digital Eagles are offering remote digital skills training and helping customers stay safe online. Visit barclays.co.uk/digital-confidence/eagles/
- We are supporting our vulnerable customers, including self-isolated and digitally excluded, with alternative ways to bank
- We are prioritising our NHS workers, where we can identify them, in our branches and telephone banking