Woman on video call during self-isolation

Supporting our customers and clients impacted by coronavirus (COVID-19)



During this period, we understand that many customers and clients are experiencing a range of difficulties, whether that’s customers making repayments on their mortgage or clients experiencing challenges with cash flow and beyond.

Across the UK, Barclays is helping with access to finance and wider support. We are proactively contacting businesses and notifying customers to help them navigate the challenges and uncertainty generated by coronavirus (COVID-19).


Personal customer support

We are here to help customers manage their money, and are constantly looking at ways to make things easier.

New support includes:

Business customer support

We are here to help businesses through this challenging time – in whatever way we can.

New support includes:

Corporate client support

Our relationship teams are ready to provide support to clients facing  challenges to their operations.

New support includes:


Barclays £100m COVID-19 Community Aid Programme

Launched in April, this programme will provide £100 million to charities working to support vulnerable people impacted by COVID-19, and to alleviate the associated social and economic hardship caused by the crisis.

Jes Staley, Group CEO

We have been doing all we can to look after our customers, clients, and colleagues through this crisis. We want to do more to back the communities in which we live and work and that’s why we’ve launched this community aid package, working with charity partners here in the UK and around the world to deliver help where it’s needed most.

Jes Staley

Barclays Group CEO




Stay safe from fraud

Fraudsters are exploiting the coronavirus outbreak for scams. We’ll never ask customers to move money to a safe account, or ask for them to share their passcodes or PINs with us.


Vulnerable customers

We are working hard to support vunerable and isolated customers during this crisis.