Personal customer support
We are here to help you manage your money, and are constantly looking at ways to make things easier.
New support includes:
Until 31 October 2020 or the end of your two months’ requested support (whichever is later), we’ve temporarily capped interest charges at £90 per monthly charging period. After that, interest charges on personal current accounts will be temporarily capped at £180 per month up until 21 March 2021.
We didn’t charge any interest on overdrawn balances on personal current accounts from 27 March to 30 April 2020.
Between 1 May and 9 July 2020, we didn’t charge interest on overdrawn balances of up to £750.
From 10 July to 10 August, we didn’t charge interest on overdrawn balances of up to £500.
If, during those times, you used more of your arranged overdraft than the amounts above, we waived some of the interest to reduce the annual rate of interest (EAR) to 19.51%.
Customers might be eligible for a payment holiday of up to three months. Find out what you need to know before applying using our online form.
If your payment holiday is ending you may be able to apply for a further payment holiday or to temporarily reduce your payments for up to three months.
We’re offering payment holidays on your Barclaycard to help you if the coronavirus situation has affected your income.
If your Barclaycard payment holiday is coming to an end, there are a number of different scenarios you could be facing. We have a range of support that can help you take the next steps.
If your income has been affected by the coronavirus outbreak, you can apply for a 3-month break from making your loan repayments.
We’ve made some temporary changes to a range of savings accounts to help if you need to access your money, including new withdrawal limits.
Find out more about further support available on finances, travel, and tips on staying safe from fraud.