Personal customer support
We are here to help you manage your money, and are constantly looking at ways to make things easier.
New support includes:
To help during this time, we’re capping overdraft interest charges on personal current accounts at £180 per monthly charging period until 21 March 2021.
We’ve put together a range of guides to support you, and help you manage your finances and improve your financial habits.
During 2020 we:
- Didn’t charge any interest on overdrawn balances on personal current accounts from 27 March to 30 April 2020.
- Between 1 May and 9 July 2020, we didn’t charge interest on overdrawn balances of up to £750.
- From 10 July to 10 August, we didn’t charge interest on overdrawn balances of up to £500.
- If, during those times, you used more of your arranged overdraft than the amounts above, we waived some of the interest to reduce the annual rate of interest (EAR) to 19.51%.
You can take up to six months of temporary coronavirus mortgage support from March 2020, in periods of up to three months at a time. Support means payment holidays, temporarily reduced payments or both.
You can take periods of support flexibly at any time up to and including 31 March 2021 (until you reach the maximum of six months).
After 31 March, you can only ask for more support if you’re already receiving temporary mortgage support.
Any temporary mortgage support we offer after 31 March will stop on 31 July, even if you haven’t received the maximum of six months.
We’re offering payment holidays on your Barclaycard to help you if the coronavirus situation has affected your income.
If your Barclaycard payment holiday is coming to an end, there are a number of different scenarios you could be facing. We have a range of support that can help you take the next steps.
If your income has been affected by the coronavirus outbreak, you can apply for a 3-month break from making your loan repayments.
We’ve made some temporary changes to a range of savings accounts to help if you need to access your money, including new withdrawal limits.
Find out more about further support available on finances, travel, and tips on staying safe from fraud.