Our requirements of external suppliers
Barclays must effectively manage, monitor and mitigate risks in our supply chain. With that in mind, key risks in delivering goods and services to Barclays have been identified along with a set of control obligations which we expect suppliers to our organisation to adhere to.
We must also make responsible decisions that take our stakeholders’ needs into account in both the short and the long-term. We have therefore defined a suite of documents to drive the highest standards of conduct and enable us to be the most accessible bank.
Our External Supplier Control Obligations form part of our contractual agreement with suppliers. The relevant requirements are advised to potential suppliers during the tender process and again as part of the contracting process. Signing the Agreement signifies acceptance of them.
Barclays conducts an ongoing assurance programme to check adherence to the applicable obligations.
Our obligations have been translated into a variety of languages for your ease of use.
As one of the world’s largest financial service institutions, we understand that we need to lead by example in the way we do business. We seek to reinforce our business integrity by striving to improve the service that we provide, making responsible decisions in how we manage the business, and actively managing the social and environmental impact of what we do to help individuals, communities, businesses and economies progress and grow.
Our approach to the way we do business needs to be adopted by our suppliers when acting on behalf of Barclays. To ensure a common understanding of our approach which will help us collectively drive the highest standards of conduct, we have created our Supplier Code of Conduct, which details our expectations for Environmental Management, Human Rights, Diversity and Inclusion; and living the Barclays Values.
For Barclays to meet its legal obligations in the countries in which it operates, it is critical that services comply with local disability and equality laws. In addition, Barclays has a longstanding commitment to accessibility - ensuring that people with disabilities and older people can apply for jobs with us, be employed by us and do business with us. This is a key enabler to achieve our ambition to become the most accessible and inclusive FTSE company.
Our Digital Accessibility Standards ensure that new systems and enhancements to existing systems developed within or for Barclays are accessible to all customers and colleagues and support our responsibilities under the Equality Act (EA 2010) in the UK and corresponding laws based on international guidelines globally. All Barclays suppliers are expected to conform to these standards.
These standards apply to desktop websites and web-based applications. They are based on the requirements from the Web Content Accessibility Guidelines (WCAG) 2.0 and best accessibility practice.
These standards apply to mobile websites and mobile Apps. They include requirements from the Web Content Accessibility Guidelines (WCAG) 2.0, mobile-specific requirements and best accessibility practice.
For more information and inspiration on why accessibility matters to businesses, including best practices and case studies from us and other organisations, please visit our portal: