Shareholder communication guidelines

Barclays is committed to promoting effective and open communication with all shareholders, ensuring consistency and clarity of disclosure at all times.

Principles governing shareholder communication

We aim to engage with our shareholders transparently and regularly in order to facilitate a mutual understanding of our respective objectives. We strive to be accessible to both institutional and private investors, and proactively encourage all shareholders to participate at our Annual General Meeting (AGM).

Financial reporting

We are committed to providing greater disclosure and transparency in our financial reporting, with the aim of being industry leading.

We aim to deliver all financial and strategic communications in a consistent and open way, ensuring wherever possible, the use of ‘plain English’ to make such disclosures easily intelligible and in order to present a fair, balanced and understandable assessment of the company’s position and prospects. We welcome feedback and suggestions for improvement, which can be submitted to Investor Relations Feedback.

All financial reports and regulatory announcements as well as associated materials including management presentations and transcripts are made available here on a timely basis for all investors to access.

AGM participation

We understand the importance of communicating effectively with shareholders and are committed to the constructive use of the AGM for the Chairman and Directors to meet with shareholders, hear their views and to answer their questions.

We proactively encourage shareholder participation in the AGM, both by attending the meeting and voting, either in person or by proxy. We also engage with institutional investors to seek their views on our resolutions and to ensure a high level of voting participation.

The 2018 AGM is held at the QEII in London at 10:00, which being in central London, we believe is accessible for the majority of shareholders. Those that are unable to attend in person can submit questions to the Board before the meeting by contacting Shareholder Relations.

Institutional investors

Barclays Investor Relations is dedicated to managing relationships with institutional equity and debt investors. A structured engagement programme is in place to ensure regular and proactive communication with shareholders and prospective investors.

We aim to balance investor engagement throughout the year, providing the opportunity for frequent interaction with all investors through a variety of forums including meetings, conference calls, investor conferences and management presentations. We also periodically hold investor days in addition to our quarterly results presentations to update investors on our businesses and strategy.

Executive Directors, including the Group Chief Executive and Group Finance Director as well as other senior divisional management, are regularly involved in engagement with investors, accompanied by Investor Relations. The Chairman, Senior Independent Director and other Non-Executive Directors are also available to meet with our larger shareholders on corporate governance matters, including remuneration, Board composition and specific AGM resolutions.

Private shareholders

The Barclays Private Shareholder Relations strategy is centred on improving the efficiency of the share register in order to make our shareholders lives easier and is overseen by the Company Secretary.

We communicate with shareholders throughout the year through our shareholder mailings, which include notifications of dividends, the AGM and other initiatives which we feel may be of benefit to them.

Through these mailings, we encourage shareholders to elect to receive electronic communications by signing up to Shareview, an online portal provided by our Registrar, Equiniti. Shareview allows shareholders to manage their shareholdings online, vote ahead of general meetings and receive notifications of dividend information and Barclays results directly to their email on the day of publication.

We also promote the use of Barclays Sharestore, a corporate nominee. Shareholders can transfer their shares into Sharestore for free and in return benefit from faster settlements, reduce the risk of losing their share certificates and receive an annual statement detailing the number of shares they own. Importantly, Sharestore also reduces the risk of fraud as individual details do not appear on the Barclays share register which means fraudsters should not be able to contact them directly.

Equiniti maintain a dedicated Barclays Shareholder Helpline so that shareholders can easily contact them if they have a question about their shareholding. In order to ensure that Equiniti provides the highest quality of service to our shareholders, we monitor their performance on a monthly basis via their service reports and review meetings.

Periodically, we offer a low-cost share dealing service aimed at those shareholders with relatively small shareholdings for whom it might otherwise be uneconomical to deal. This service gives shareholders the option to donate their sale proceeds to charity through ShareGift.

Corporate governance

We are committed to promoting the very highest standards of corporate governance in Barclays. We seek to be at the forefront of global best practice and to respond, in a timely fashion, to corporate governance developments. “Corporate Governance in Barclays” is a comprehensive statement of our corporate governance values and how we put them into practice. It can be obtained from the our governance section of our website.