Shareholder communication guidelines

The Board recognises the importance of listening to, and understanding the views of our shareholders so that this information can be used to inform the Board’s decision making

Principles around shareholder communication

The Board is committed to promoting effective channels of communication with our shareholders and upholding good corporate governance as a means of building stronger and more engaged relationships with them. Our comprehensive Investor Relations engagement with the market helps us to understand investor views about Barclays, which are communicated regularly to the Board.  

We strive to be accessible to both institutional and private investors, and proactively encourage all shareholders to participate at our Annual General Meeting (AGM).

Financial reporting

We are committed to providing greater disclosure and transparency in our financial reporting, with the aim of being industry leading.

We aim to deliver all financial and strategic communications in a consistent and open way, ensuring wherever possible, the use of ‘plain English’ to make such disclosures easily intelligible and in order to present a fair, balanced and understandable assessment of the company’s position and prospects. We welcome feedback and suggestions for improvement, which can be submitted to Investor Relations Feedback.

All financial reports and regulatory announcements as well as associated materials including management presentations and transcripts are made available here on a timely basis for all investors to access.

AGM participation

We understand the importance of communicating effectively with shareholders and this year’s AGM was held on Thursday, 7 May 2020 at 1 Churchill Place, London E14 5HP at 11:00am. In light of the coronavirus (COVID-19) situation, and in accordance with the UK Government guidance on social distancing and prohibiting gatherings, it was not possible for shareholders to attend the AGM in person and Barclays very much regretted the need to impose these restrictions on attendance. Ensuring that shareholders were able to vote and to raise questions on the business of the meeting remained a key priority.

Further information about the Barclays 2020 AGM

Institutional investors

Barclays Investor Relations is dedicated to managing relationships with institutional equity and debt investors. A structured engagement programme is in place to ensure regular and proactive communication with shareholders and prospective investors, which promotes dialogue on longer-term strategic developments as well as on the financial performance of the Barclays Group.

We aim to balance investor engagement throughout the year, providing the opportunity for frequent interaction with all investors through a variety of forums including investor meetings, conference calls/webcasts, investor seminars and conferences and management in-person presentations. We also periodically hold investor days and breakfast briefings in addition to our quarterly results presentations to update investors on our businesses and strategy.

Executive Directors, including the Group Chief Executive Officer and Group Finance Director as well as other senior divisional management, are regularly involved in engagement with investors, accompanied by Investor Relations. The Chairman, Senior Independent Director and other Non-Executive Directors are also available to meet with our larger shareholders on corporate governance matters, including remuneration, Board composition and specific AGM resolutions.

Private shareholders

We communicate with our private shareholders throughout the year through our shareholder mailings, which include notifications of dividends, the AGM and other initiatives which we feel may be of benefit to communicate.
We offer shareholders the facility to elect to receive electronic communications by signing up to Shareview, an online portal provided by our Registrar, Equiniti. More detail can be found on the Shareholder Information section of our website.

We also offer shareholders the facility to hold shares electronically through our Corporate Sponsored Nominee, Barclays Sharestore. More detail can be found on the Shareholder Information section of our website.

The Barclays share register is maintained by Equiniti. Equiniti maintain a dedicated Barclays Shareholder Helpline so that shareholders can easily make contact if they have any questions about their shareholding. In order to ensure that Equiniti provides the highest quality of service to our shareholders, we monitor their performance on a monthly basis via their service reports and review meetings. Shareholders can contact Equiniti on 0371 384 2055 (in the UK) or +44 121 415 7004 (from overseas). Lines are open 8:30am to 5:30pm (UK time), Monday to Friday, excluding public holidays in England and Wales. More detail can be found on the Shareholder Information section of our website.

We launched a Share Dealing Service in October 2017 aimed at shareholders with relatively small shareholdings for whom it might otherwise be uneconomical to deal. One option open to shareholders is the option to donate their sale proceeds to charity through ShareGift.

Corporate governance

We are committed to promoting the very highest standards of corporate governance in Barclays. We seek to be at the forefront of global best practice and to respond, in a timely fashion, to corporate governance developments. Further detail can be found on the ‘Our framework, code and rules’ section of our website.