Annual report 2019

...For our customers and clients

We will help them to realise their financial aspirations in line with our values.

...For our colleagues

We will empower them to be themselves, motivate and engage them to do their best work, develop them and build their career and support their health and well-being.

...For society

Our success over the long term is tied inextricably to the progress of our communities and the preservation of our environment.

..For our investors

We will build a strong, diversified and sustainable business that can deliver consistent returns in a way society expects.

We aim to build trust by offering innovative products and services, with an excellent customer and client experience, such that customers and clients are happy to recommend us to others.

We promote and maintain a diverse and inclusive workforce in which colleagues of all backgrounds are treated equally and supported to achieve their potential within a positive, values-based culture.

We manage the environmental and societal impacts of our business, making decisions that provide all our stakeholders with access to a prosperous and sustainable future.

Our ambition is to generate attractive and sustainable returns through the cycle. We measure our progress through our Group financial targets.