At Barclays, listening to and learning from our customers, clients and colleagues is fundamental to our business approach to accessibility. By working to develop new products and services that meet the needs of people with a range of abilities, we can improve life for everybody. Our focus on disability is core to our business and the business decisions we take.
Leading technology through products and services
Barclays is committed to inclusive design, creating new products and services that address the needs of the widest possible audiences, irrespective of age or ability. We were the first major high street bank to deliver audio functionality to over 80% of our ATM’s. We introduced a range of high-contrast colour schemes for our debit cards to help customers read the information more easily, have developed sign video for our deaf customers and bPay by Barclaycard to help people with sight loss and dexterity issues.
Supporting other businesses to be accessible
Barclays believes larger businesses can play an important role in supporting SME’s by connecting with clients, partners and their supply chain. We reinforce our commitment to equality of opportunity and inclusive workplaces through our Supplier Code of Conduct (PDF 462KB). We encourage our suppliers to partner with us to achieve excellence in equality, diversity and inclusion in the workplace, particularly with under-represented segments of society.
In 2016, we launched our corporate accessibility portal, a free site providing information and support to businesses and companies about the benefits of making their organisation accessible. It includes resources and tools on how to do this as well as case studies from other organisations about their accessibility journey.